Rent-A-Center - Franklin Park, Illinois

Anthony Nelson

Already 2.6 starts for a good reasons. Rude on the phone. From the top down. Multiple MIs handlings of orders and deliveries. I asked them if they wanted the business and they didn’t care so I am giving to the competition.

Better off elsewhere spend more and less headaches.

If someone who cares to get my business cares to reach out to me before I find another product then that would be great. Otherwise thanks for the wasted time .

Thank you for the reply. Here’s an update to this review. By the way my wife was able to get the manager to take care of getting us in order set for tomorrow August 22, 2024. however, employee by the name of Britney decided to call back shortly after and start mouthing off and going off on my wife on the phone and talking over her and basically telling her well too bad now your order is gonna be delayed so just check your notes in the system to see that this review accurately lines up with what I’m telling you because this is ridiculous and unacceptable.

Dominique Anderson

I said I was paying a few days late and they replied “sorry to hear you want to return your items” i literally was waiting in a new bank card in the mail. My couch is nice though and I just paid the late week and the next week early so they would leave me alone.

Bryleigh Dotsom

i missed one payment and people want to blow up my phone. acting like we aren’t all human and that we don’t all have struggles sometimes. I told i wouldn’t be more than two weeks past due and i’ll have the funds my next due date but got told i’ll be in collections

UPDATE:
I was 3 days late on my payment and again Georgina is blowing me up, and not only that she has terrible customer service, and I was told if i don’t pay by friday (my payment was due thursday of the same week) that my account would be closed and to return merchandise. mind you i’ve made almost half of my payments with no problems. I understand no grace periods but you don’t have to be rude and mean. i’ve had people from similar companies have to tell me no regarding payments yet they don’t treat the customers (who pay you mind you) like garbage. i’m going to return my merchandise and never recommend this location to anyone because of Georgina and her incapability to be a decent person.

Matthew O'Dea

Amazing display of furniture and electronics!

Kaitlyn Szontagh

BUYER BEWARE! This place will fail to place your card on file (after PAYING FOR AUTOPAY) and then HARRASS you when the payment didn't go through because they cannot do their job correctly. They called me 8-9 times and then laugh at you when you ask them to stop. Whether they were joking or not, it's not funny to threaten to come to my workplace after being ONE day late for a payment (when again, I had autopay set up and they didn't process it correctly). It's genuinely bizarre. I believe Richard and Gina were the names of the most recent harassers. They are disrespectful and if you have a genuine problem with the merchandise - good luck. You will be on your own. They will sell you faulty equipment then basically say "it's your problem." Which only adds insult to injury when they are calling you for the 9th time that day after failing to do their job. DO NOT BUY FROM HERE. You're better off going literally anywhere else.

Bobby Robinson

This place really sucks that Gina is something else there not professional there attitude stinks the day of your payment they calling you like as in tho there the #1 priority no maybe I’m at work doctors office anything man give me time to call and make the payment don’t go to them not good at all

Karrissa Owens

I got paid every 2 weeks semi weekly and i always had a payment date that didn’t coincide with my paychecks therefore I would be unnecessary called about payments… I would like a scheduled payment date because I work at a school it every 2 weeks semi weekly and I also get time off on holidays. Also the bunk beds were actually to small
For my kids . They hit their heads multiple times on the beds and because it was already set up when u requested a different kind I was ignored and basically was stuck with the bed. It was the wood bunk bed. But see granted I picked these items over the phone with an associate. So next time I will becoming into the rent a center to see the purchase . Other than this I was happy with my purchase . You did work with me on getting the merchandise returned which helped a lot especially with my work schedule.

Peter Oswald

So I would just like to mention how terrible the service is here at this location. In Franklin park I’ve asked to speak with the supervisor multiple times on this matter and 1st time she was there and Lita had said she is not sure when she will be back. I called multiple times over the past week off an order that was placed a week ago. The initial delivery was on last Monday the 24th
I had went on the website and was approved for 1800$ in cash total and for a 46$ weekly payment
I had found a laptop for 37 a week and after coverage came out to 41$ and some change. It said no payment was due on pick up that my initial payment was on the 4th of Feb. So the initial delivery never happened and the service to coordinate this was just awful. I call them on Monday or Tuesday and they said they have to reschedule the delivery for the following Monday and that everything was good to go. I call then on Saturday over the weekend and schedule for me to pick up the item. I have work i go to in the city mom thru Friday. I was willing to take off early to make this pick up happen. So I make the call to see how long they will be there because they told me they would be there till 630 but they close at 6 . So anyway that’s out the window because they won’t let me grab it after 6. On top of that they all of a sudden say I have to make an initial payment. Which was scheduled for the 4th on Feb.
Ultimately I ended up cancelling today with no further argument.
False advertisement on the application -because I was told no money down on initial pick up
-The delivery was rescheduled
-customer service was just awful
-the coordinating of the delivery was not accommodating like the site promised
-The employees were not helpful