iTHINK Financial - Fort Lauderdale, Florida

Silly Lumko

Fraud is off the charts right now. Your bank decided to issue new debit and credit cards with a. Ontactless feature. This was the biggest mistake. All the cards look a like. The other issue with your bank is. If your account has a been hacked and got a hold of your accounts and making internal transfers. As an account holder I am NOT ABLE TO DELETE A PENDING FRAUDULEND TRANSACTION ? WHY. WHY ON EARTH ARE YOU PEOPLE LETTING IT GO THROUGH AFTER MIDNIGHT AS A PREAUTHORIZED AND PENDING TRANSACTION? I CAN ONLY REYRIEVE MY MONEY AFTER I FILE A DISPUTE AND HAVE TO WAIT WEEKS FOR YOUR IDIOTIC INVESTIGATION TO BE COMPLETED. YOUR SECURITY PROTOCOLL IS LACKING. I truly believe that someone from your customerservice Callcenter is the culprit . This guy knew exactly how to maneuver through the settings and got into customers accounts. 🙄

Andrew Joakimsen

Amazing service. Stopped by to open a CD and I was in and out in 15 minutes. Most places are going to make you wait 15 minutes just to talk with a banker.

Nandy Sahadeo

Today my grandmother and I had the pleasure of meeting with Nolan and he was a delight to work with. We’ve been coming to this credit union for many years and all the staff are very attentive and helpful. Nolan took the time to discuss our accounts and educated us on the benefits of being members. He was incredibly detail oriented and helpful. Thanks Nolan, It was a pleasure meeting you and we look forward to seeing you again in the near future.

Belinda T

Nolan Hammer provides Exceptional customer service at this bank. Super professional, courteous. Provides fast service, patient & Kind.
Keep up the good work Nolan👍🏼. I think financial is Blessed to have you on their team. ⭐⭐⭐⭐⭐

Wendi Gabriel

Neil Lawson is great. I have an Auto Loan and a small credit card with iThink. They are always attentive when I arrive at the branch and always super helpful.

King B

Fantastic Bank! Neil is amazing and very professional and knowledgeable! Will definitely be sending my friends and family to this branch!

Alex

Hated that they dropped IBM name. As a prior IBMer, I feel sad that they now deny their own roots.

After having for many years many accounts with them, all well standing, they refused me a car loan, though I paid 1 car loan with them and 1 car loan elsewhere just prior.

BofA had no trouble giving me the loan at a very low rate.

This credit union is going downwards ever since. Once I pay off my remaining loans, that is it. Will no longer bank here. I feel the connection is lost.

EDIT: Taking another star off for denying me another loan, while another credit union has offered me one. This marks the end of my shopping with this bank.

Fatima Miranda

This credit union discriminate against minority, senior, and income. They violates The Equal Opportunity Credit, unfair and discriminating practices. I went there for $40k mortage their terms are abusive loan terms and exploitative. Lisa Bucceri drop me like a hot cake when I could not prove to her I made $48k income. So abusive. This leaves me with no other option except to report IBMSECU the Attorney General Office for complete investigation of their practice. Remember you are there to serve your community not to discriminate against it.